Position: Business Development Associate

Institution: UAE Academy

Location: Abu Dhabi, United Arab Emirates (UAE)

Type: Full-Time

UAEA encourages interested candidates, who meet the below set criteria to apply:

DUTIES

GENERAL ROLES AND RESPONSIBILITIES

Principal Duties:

• Conducting market research and identifying potential clients to sell the UAE Academy training and consultancy services.
• Cultivating strong relationships with new clients, while maintaining existing client relationships.
• Collecting and maintaining client information in the database.
• Working closely with staff across departments to implement growth strategies.
• Assisting in drafting business plans, sales pitches, presentations, reference material, and other documents as required.
• Providing administrative support to ensure efficient operation of the office, organizing and supporting the other staff as needed
• Handling administrative requests and queries from Unit Heads
• Accomplishing all day to day functions effectively and supporting the needs of the UAE Academy
• Managing multiple projects concurrently and meeting deadlines.
• Ensuring that all business development activities are coordinated and executed in a timely manner.
• Demonstrating strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients.
• Working closely with the senior management team to ensure that all stakeholders are informed of the progress of the sales team
• Achieving Sales Monthly & Annual Target. The Annual target will be announced at the beginning of each year. The number of Annual Targets may differ at any time at the discretion of your Line Manager and the Senior Management Instructions.

DUTIES

GENERAL ROLES AND RESPONSIBILITIES

• Welcomes clients and partners by greeting them in person or on the telephone, answering or referring enquiries to relevant departments or individuals.
• Directs clients and partners to individuals and office locations.
• Maintaining updated electronic and original files. Ensure electronic document storage and retrieval arrangements are implemented on the T- drive
• Respond to prospective student enquiries, providing accurate and timely information to convert a query to enrolment.
• Populate the CRM software with prospective student details and proactively follow up with enquirers.
• Suggest recruitment activities meet student target numbers.
• Support and participate in student life-cycle events as required, such as orientation, enrolment, and graduation.
• Exceed customer service expectations.
• Undertake duties as instructed, which are considered within the skill set of the position.
• Identify and communicate ways in which the records management system can be improved.
• Develop and review internal procedures for tasks for which the position is responsible for.
• Assist with projects by carrying out research and providing support as instructed.
• Preparing and sending bi-weekly, monthly, quarterly progress reports and information as requested by the line manager, follow the work plan tasks and deadlines
• Preparing and archiving reports, records and statistical data as required
• Analyzing customer feedback data to determine whether customers are satisfied with training offered programs and services
• Providing insight into training offered programs development and competitive positioning
• Analyzing financial data and developing effective strategies to reduce business costs and increase UAEA’s profits

The successful candidate must:

• Hold appropriate tertiary qualifications or experience in a similar setting.
• Demonstrate exceptional customer service, communication, interpersonal, and public relations skills.
• Be fluent in written and spoken English and Arabic is an advantage.
• Ability to meet deadlines and be accountable for quality and quantity.
• Able to manage multiple tasks with competing priorities, establish and achieve goals.
• Good computer skills, experience with Microsoft Office a must.
• Maintain accurate data entry and software experience with working knowledge of Microsoft Office applications and the ability to learn new systems.
• Be capable of handling complex / problematic inquiries diplomatically.
• Ability to manage time in a busy and fluctuating workload environment.
• Ability to work independently or cooperatively as part of a team.
• Able to work in a flexible schedule that includes evenings and/or weekends. 

Only shortlisted candidates will be contacted for an interview and skill assessment/s. Applications will be accepted and evaluated until this position is filled.