On 19 March 2017, UAE Academy launched the City & Guilds Level 1 Award in Office Procedures for a group of employees from the General Civil Aviation Authority (GCAA).

This internationally accredited qualification enhances the candidates’ knowledge of the content of office work, the importance of effective communication in modern business, the procedures associated with typical basic office systems, the fundamentals of operating a filing system and the use of main types of machinery and equipment found in the office.

After the successful completion of this program, the candidates can further enhance their skills by pursuing the City & Guilds Level 2 Award in Office Procedures from City & Guilds.